Welcome to Citizens Bank Park, the spectacular home of the Phillies.
This Convenience Guide was developed with one goal in mind: to assist our guests in becoming familiar with a facility that is "Not Your Typical Ballpark." A variety of accommodations are offered to make your experience an enjoyable one.
All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.
With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests.
Certified service dogs or service dogs in training for guests with disabilities are welcome. All other animals are prohibited.
Guests can celebrate their anniversary with their names in lights on the scoreboard. The $30 package also includes a musical picture frame that plays "Take Me Out to the Ballgame." Advance registration is required. For more information or to place an order, call the Phone Center (215-463-1000).
A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2 1/2 hours prior to game time so fans can watch batting practice. Also features concession specials , which are available each game for the first hour Ashburn Alley is open. Guests may enter Ashburn Alley through the Left Field Gate.
Guests who are hard of hearing may request the use of Assisted Listening Devices (ALD) at Guest Services on the Main Concourse (behind Section 122) and on the Terrace Level (behind Section 318). A driver's license or credit card will be required as a deposit.
For the convenience of our guests, there are seven Citizens Bank ATM Machines located throughout the ballpark:
Thanks to another Not Your Typical Ballpark feature, guests can call to confirm the batting practice schedule for that given day (267-570-BATS). The schedule listed below is subject to change by either team.
| 7:05 p.m. game | 1:35 p.m. game | 1:05 p.m. game | |
|---|---|---|---|
| Phillies extras | 4:45 - 5:15 | 11:15 - 11:45 | 10:45 - 11:15 |
| Phillies regulars | 5:15 - 5:45 | 11:45 - 12:15 | 11:15 - 11:45 |
| Visitors batting | 5:45 - 6:25 | 12:15 - 12:55 | 11:45 - 12:25 |
| Visitors infield | 6:25 - 6:35 | 12:55 - 1:05 | 12:25 - 12:35 |
Guests can celebrate their birthday with their name in lights on the scoreboard, a Phillies cap and a fun visit from a Phillies Phanstormer. Advance registration is required for $25 or $12 packages (subject to availability). Birthday check-in desks are located behind Sections 123 and 323. For information or to place an order, call the Phone Center (215-463-1000). All orders are subject to availability and must be placed before 3 p.m. for a 7:05 p.m. game time, 3 p.m. the day before a 1:05 p.m. game time and 3 p.m. on Fridays for Saturday and Sunday games.
Voted "Best Ballpark Eats" by the Food Network (2007) and No. 1 Vegetarian Ballpark by PETA (2007-2009). Food and beverages are available at permanent locations, portable stands and two restaurants. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving ARAMARK, the Phillies and World Wide Concessions. For food descriptions and locations, as well as a listing of healthier ballpark options and gluten-free offerings, please see the concessions guide.
See Group Outings
The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.
MasterCard, Visa and American Express are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.
Guests who would like to be their group's designated driver can go to Guest Services to sign up and receive a coupon for a free soda, for a pledge not to drink alcohol.
The luxurious Diamond Club, featuring 1,277 extra-wide, padded seats, is located behind home plate. Members have access to the Diamond Clubhouse Lounge that features a sitdown dining experience, upscale concessions, a full-service bar and views of the indoor batting cages. It is available on non-game days for special events (See "Special Events"). The Diamond Club is sold out for the 2010 season. For info call 215-463-5000 or go to phillies.com.
Eleven elevators are conveniently located throughout the ballpark and are also available to service guests with disabilities.
In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.
Guests can propose marriage at a game live on PhanaVision! Package includes four tickets to the game, live coverage of the proposal on the left field video board, a champagne toast and a commemorative DVD for $450. Engagement package is subject to availability and must be booked in advance. To schedule, call the Sales Office (215-463-5000).
Entrances are located at the First Base Gate, Third Base Gate, Left Field Gate and Right Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).
There are three sets of escalators in the ballpark:
Guests who would like to discreetly notify our game-day staff of guest services issues (e.g. security needed, spilled drink, medical issue, etc.) may do so by texting "PHILLIES" [space] followed by the issue and location to 69050. For example: PHILLIES drink spilled in section 123, row 15. Text messages are received and responded to by Phillies personnel during all home games.
| Distance | Height | |
|---|---|---|
| Right field foul pole | 330' | 13'3" |
| Right field power alley | 369' | 13'3" |
| Center field, straightaway | 401' | 6' |
| The "Angle" (left of CF to LCF) | 409'-381'-387' | 19'-12'8" |
| Left field foul pole | 329' | 10'6" |
| Left field power alley | 374' | 10'6" |
First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location or call the Guest Services Hotline at 215-218-5469.
Available free of charge inside every issue of the Phillies Magazine, which can be purchased at the Newsstands and from program vendors. For kids 14 and under attending their first game, individual certificates are available for free at Guest Services and the Birthday Check-In Desks.
| Night games | 7:05 p.m. |
| Midweek afternoon games | 1:05 p.m. or 3:05 p.m. |
| Saturday games | 3:10 p.m., 4:10 p.m., 7:05 p.m., or 7:10 p.m. |
| Sunday games | 1:35 p.m. or 8:05 p.m. |
Because of Major League Baseball television agreements with ESPN and FOX, the starting times of some games are tentative and subject to change. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Log on to phillies.com or check other media outlets for the time changes that may occur.
Monday through Friday: 1 1/2 hours prior to game time. Saturday/Sunday: 2 hours prior to game time. Ashburn Alley (Left Field Gate) opens every day 2 1/2 hours prior to game time.
Available in any dollar amount, gift certificates may be purchased at the ticket windows, phillies.com or by calling 215-463-1000. Gift certificates may be redeemed for tickets and Phillies merchandise, in person or by mail. Also: See Concession Coupons under Group Outings.
The Phillies policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. kids 14 & under promotions). Extra tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties, therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Relations department. For more info, please contact the Phillies Merchandise Department at 215-463-6000 or merch@phillies.com.
Bring your group to the ballpark! Contact the Group Sales Office at 215-463-5000, grouptickets@phillies.com or the Group Tickets pages. Opportunities include:
Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends.
Premium seating for 2,500 (in the infield on the Club Level) that includes padded seats along with access to private, climate-controlled lounges featuring full-service bars, large screen TVs and upscale food options. The Hall of Fame Club is sold out for the 2010 season. For more information call 215-463-5000 or go to phillies.com.
Guests who are lucky enough to catch or retrieve a home run hit by a Phillies player have the opportunity to have the ball autographed by that player. Please contact Phillies personnel who will escort you to Guest Services to complete an application. Once the ball is autographed, it will be mailed to you.
Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.
To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.
Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.
See "Special Events".
Phillies publications, DVDs, baseball cards and various other baseball publications are available at four NewsStands located behind Sections 111 and 143 (behind the scoreboard - Main Concourse), behind Section 323 (Terrace Level) and behind Section 210 (Pavilion Level).
Click here for a parking map and directions to the ballpark. There are parking lots throughout the Sports Complex for preferred, pre-paid, cash, and handicapped parking. It is recommended that guests arrive early and check phillies.com for parking updates in the Sports Complex area.
Capture the memories at the ballpark! Photographers will be roaming throughout Citizens Bank Park to take photos of guests and their family and friends. The photos will be posted on phillies.com, where they will be available to purchase as commemorative prints, mouse pads, T-shirts and more. Guests may also upload personal photos from their day at the ballpark.
Phillies Charities, Inc. (a Section 501(c) (3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways, such as the annual Phillies Phestival and from certain elements of Citizens Bank Park. In addition to major support of the Philadelphia chapter of ALS, annual grants are made to a wide variety of local charities. For more information click on the Community section.
The Broad Street subway, located at the corner of Broad Street and Pattison Avenue, is available for all events at the Sports Complex. Frequent service operates from Center City, Olney and Fern Rock. The subway also connects with PATCO service at the Walnut-Locust Station.
There is also bus service to Broad Street and Pattison Avenue. Guests should call 215-580-7800 or log onto septa.org for updated schedules.
The right to postpone the playing of a game is controlled by the home club with the exception of the final series (that begins on or after June 1) between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to KYW Newsradio (1060 AM) or sign up on www.phillies.com for updates on the game status.
There are two sets of ramps in the ballpark:
There is no re-entry policy at Citizens Bank Park.
In April of 2008, the Phillies launched the Red Goes Green program in an effort to lead the way in clean energy movement at professional sports venues:
A total of 61 restrooms are conveniently located throughout the ballpark (all designed for wheelchair access): 24 men's, 24 women's and 13 family restrooms equipped with changing tables. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:
The retired numbers of Richie Ashburn (1), Jim Bunning (14), Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36) and Jackie Robinson (42) are displayed on top of the Ashburn Alley concession buildings.
Any such items should be returned to your vehicle and/or discarded. All fans are subject to a search before entering the ballpark.
Phillies pocket schedules are available at the ticket windows, Guest Services, Majestic Clubhouse Store, the Alley Store, or by calling the Phone Center (215-463-1000). The schedule is also posted on Phillies.com »
Looking for a unique place to host a wedding, banquet or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100, e-mail specialevents@phillies.com or visit the Special Events section of phillies.com. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000 or grouptickets@phillies.com.
Guests can check the speed and type of pitches being thrown on three electronic boards, located on the out of town scorecard (right field) and Club Level fascia boards (first base and third base).
For the convenience of our guests, Citizens Bank Park is equipped with numerous stairways:
Who's in the starting lineup for the Phillies? Prior to every game, the Phillies' starting lineup will be displayed with large Topps baseball cards on the wall behind the left field scoreboard building.
See "Rules Relating to Guest Conduct."
Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of each game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).
Public pay phones are located inside the Left Field and Right Field Gates and outside the First and Third Base Gates. All are wheelchair accessible and equipped with volume controls. TDD phones for guests with hearing or speech disabilities are located in Guest Services (Main Concourse behind Section 122 and Terrace Level behind Section 318). In addition, a TDD phone is located near the Left Field Gate.
| Online | phillies.com |
| Season and Group Sales | 215-463-5000 |
| General Information & Individual Ticket Orders | 215-463-1000 |
| Ballpark Tours | 215-463-1000 |
| Hearing Impaired (TDD) | 215-463-2998 |
| FAX Ticket Orders | 215-463-9878 |
Public and private tours of Citizens Bank Park are available year-round. Tours begin and end next to the Phanatic Attic, in the Majestic Clubhouse Store and will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets (Adults: $10; Children & Seniors: $6) at the Citizens Bank Park ticket windows, phillies.com or by calling the Phone Center (215-463-1000). Accommodations for private tours (groups of 25 or more) can be arranged by calling 215-218-5360.
A large LED video display board (39'5" x 69'7") anchors the scoreboard system above Harry the K's.
Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.
Firearms, weapons, knives, tasers and other dangerous or hazardous devices or substances (collectively "weapons") are prohibited at Citizens Bank Park, unless carried by an on-duty police officer or otherwise expressly approved by The Phillies. Anyone bringing such a weapon to the premises should return it to their vehicle immediately or check it at the Police Room/Command Center before entering the ballpark.
Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts, live game video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters...it is all available at the official website of the Phillies: www.phillies.com. Fans can also stay connected to the team through www.facebook.com/phillies and www.twitter.com/philaphillies.
Courtesy wheelchairs may be obtained at the four main entrance gates, as well as Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). A valid driver's license, credit card or some other form of identification as well as seat location must be provided to use the chair. Wheelchairs can only be used to assist fans to or from seats and must be promptly returned to assist with other fans' needs.
You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations. Questions can also be directed to us via phillies.com.
